Solutions Consultant, Operations Domain Specialist

Solutions Consultant, Operations Domain Specialist

The Role Work as a Solutions Consultant in the Operations Domain as part of the Solutions Consulting Team which partners with business stakeholders to strategically advise how operational transformation, process innovation, technology, and organisational change can help them achieve their business goals. With a high level of business, operational, and technology acumen, proactively identifies opportunities to improve efficiency, scalability, service quality, operational resilience, risk management, and client  this role you will
· Build productive working relationships with internal clients, team members, senior management, project teams, and IT partners to ensure recommendations and priorities are understood by all impacted parties. Leverage influencing and negotiation skills to champion optimal solutions. Act as a change agent by driving adoption of new ways of working and promoting operational excellence across the organisation
· Translate complex operational business problems into strategic and cost-effective solution alternatives, supported by recommendations, implementation considerations, and expected business value. Leverage broad business and technology knowledge to optimise operating models, improve service delivery, strengthen operational resilience, reduce operational risk, and enhance efficiency. Evaluate solution options against availability, recoverability, control, and resilience requirements to ensure sustainable business outcomes
· Partner with business and IT leaders to align operational initiatives, priorities, and delivery roadmaps with strategic business and enterprise objectives
· Influence the broader organisation to increase maturity in operational excellence, business process management, value measurement, service delivery management, workflow optimisation, automation adoption, and capability-oriented thinking. Identifies opportunities to leverage existing capabilities and introduce new approaches that improve business outcomes
· Own and manage capability blueprints for one or more business lines and their operational functions as business needs and industry expectations evolve. Develop deep knowledge of supported business areas and assists stakeholders in shaping multi-year operational transformation roadmaps. Develop broad understanding of industry trends, operating model approaches, and vendor, and operational resilience considerations to provide context for strategic decision-making
· Partner with Product Owners, Operations leaders, Solution Architects, Engineering leaders, Risk and Resilience partners, and Change teams to develop implementation approaches and ensure alignment with enterprise governance, architecture, controls, resilience requirements, and strategic objectives
· Lead complex discovery initiatives, business process assessments, operating model reviews, and operational transformation engagements. Facilitate workshops and drives alignment across multiple stakeholder groups to define future-state capabilities and implementation strategies
· Apply quantitative and qualitative analysis techniques to identify opportunities, evaluate options, measure operational performance, assess costs and benefits, and inform strategic recommendations
· Develop business cases and investment recommendations for operational transformation initiatives, supported by clearly articulated business outcomes, benefits, risks, and implementation considerations
· Participate in special projects and performs other duties as assigned

What It Takes
· Undergraduate degree or equivalent combination of training and experience
· Broad knowledge of the financial services industry, and large-scale operational environments
· Strong written,…