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Customer Journey Strategy & Governance Lead

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: AQA
Full Time position
Listed on 2026-10-27
Job specializations:
  • Business
  • IT/Tech
    Information Security & Data Protection
Salary/Wage Range or Industry Benchmark: 54000 - 61000 GBP Yearly GBP 54000.00 61000.00 YEAR
Job Description & How to Apply Below

AQA, the UK’s largest provider of academic qualifications, seeks a Customer Journey Strategy & Governance Manager in Manchester. The role drives strategy, governance and performance across Marketing, Sales and Technology to deliver data-driven, joined-up customer experiences across the lifecycle.

Based in Manchester with hybrid working, the role offers a 35-hour week, 25 days leave, and a pension, shaping how customer journeys are designed and governed at scale.

We are seeking a motivated Customer Journey Strategy & Governance Lead to join AQA in Manchester, England, United Kingdom.

This opportunity is part of our work in Marketing & Media, IT & Technology.

The advertised compensation is 54.000 - 61.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Customer Journey Strategy & Governance Lead role in the description above.

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