Manager, Operations

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by ourpioneeringagentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation nected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

Deliver the day-to-day operation of key Media Operations processes across WPP 650, ensuring Implementational Planning, Activation and Specialist Activation teams have the operational processes, controls, tools and guidance required to work effectively and consistently.

Approximately 80% of the role will focus on Media Operations and 20% on Open Operations
.

Do our people know how to do it?

Maintain the operational guidance and practical support required for teams to consistently apply agreed processes and ways of working.

• Operational Training & Guidance – Own the maintenance and coordination of Media Operations training materials, process guidance and supporting documentation across relevant Activation tools and processes, including Wrike, GRASP, Campaign Governance, MAP and Campaign Performance. Ensure approved process changes are reflected and communicated to teams.
• Operational Support – Provide practical guidance to Implementational Planning, Activation and Specialist teams on agreed operational processes and ways of working, resolving day-to-day queries and escalating recurring issues or capability gaps to the VP, Media Operations.
• Ways of Working – Coordinate the implementation of agreed ways of working and hand-offs across Implementational Planning, Activation and Specialist teams, identifying operational gaps and escalating those requiring wider intervention.
• Open Adoption – Help embed agreed Open workflows across Implementational Planning and Activation, identifying practical adoption issues and feeding these into Media Operations and Open Operations.

Are we continually making the way we do it better?

Implement agreed operational improvements and ensure changes are translated into effective day-to-day processes, tools and guidance.

• Process Improvements – Coordinate the implementation and tracking of agreed Media Operations improvements, maintaining actions and ensuring approved changes are reflected in relevant processes, documentation and training.
• Operational Tools – Own and maintain allocated Media Operations tools, trackers, templates and operational documentation, ensuring they remain accurate, current and effective.
• Operational Insight – Identify recurring issues and inefficiencies through day-to-day operational activity and provide insight to the VP, Media Operations to inform continuous improvement priorities.
• Testing & Implementation – Coordinate or support the testing and implementation of agreed changes to operational tools, automation and Open workflows affecting Implementational Planning and Activation.

Are we actually doing it correctly, consistently and in accordance with our commitments?

Own the day-to-day operation and monitoring of allocated Media Operations controls and processes, following up exceptions and escalating risks or recurring issues.

• Campaign Governance – Own the day-to-day operation and monitoring of Campaign Governance, ensuring required information is maintained, monitoring agreed governance and…