Bus Stop and Shelter Infrastructure Manager

We are looking for an experienced and commercially minded Bus Shelter and On-Street Infrastructure Contracts Manager to lead the management and performance of key infrastructure contracts that support the Bee Network across Greater Manchester.

In this role, you will be responsible for ensuring the effective delivery of contracts relating to bus shelters, bus stop infrastructure and associated on-street assets. You will oversee contractor performance, manage contractual obligations, monitor budgets and ensure that infrastructure remains safe, compliant, operational and delivers an excellent customer experience.

Working with a range of internal and external stakeholders, you will manage contract governance, performance reporting and continuous improvement initiatives, ensuring suppliers meet agreed service levels and deliver value for money. You will also support future investment planning, infrastructure improvement programmes and procurement activities to help shape the transport network of the future.

Key responsibilities include:

• Managing the performance of bus shelter and on-street infrastructure contracts.
• Monitoring service delivery against agreed KPIs, SLAs and contractual obligations.
• Building strong relationships with contractors and acting as the primary contract management lead.
• Managing contract governance, risk, compliance and performance reporting.
• Overseeing maintenance, refurbishment and replacement programmes for infrastructure assets.
• Managing budgets, forecasts and financial performance associated with contracts.
• Supporting procurement, tender evaluation and contract mobilisation activities.
• Ensuring compliance with relevant health, safety and statutory requirements.
• Identifying and implementing opportunities for service improvement and efficiency.
• Producing reports and recommendations to support operational and strategic decision-making.

At TfGM, we oversee and deliver one of the UK's largest transport programmes and are leading the delivery of the Bee Network, creating an integrated, sustainable and accessible transport system for Greater Manchester.

Our vision is to make travelling across Greater Manchester easier, greener and more reliable, helping connect people to the places that matter most. By joining TfGM, you'll play a key role in shaping the future of transport while contributing to projects that make a real difference to millions of people every day.

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have:

• Significant experience in contract management, commercial management, procurement or supplier management within an infrastructure, engineering, property, transport, highways or facilities management environment.
• Experience managing complex contracts and holding suppliers accountable for service delivery and performance outcomes.
• Strong commercial awareness with the ability to drive value for money and effective contract performance.
• Proven experience monitoring budgets, expenditure and financial forecasts.
• Experience analysing performance data and producing meaningful reports and recommendations.
• Excellent stakeholder management and relationship-building skills.
• Strong negotiation, influencing and communication skills.
• The ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience managing contract risks, governance requirements and compliance obligations.
• Strong problem-solving skills with a focus on continuous improvement and customer service.

• Degree-level qualification or equivalent professional…