Childline Practitioner Universal

At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one‑off or irregular basis)
• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)

We’re currently recruiting for a full-time position in our Childline Universal team in Manchester. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on‑shift safeguarding decisions and use coaching to maintain and develop the quality of the service.

You will ensure every child and young person receives a high‑quality service and, outside of shift, provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6‑week pattern, which includes weekend working one in every three weeks (or one in six weeks for part‑time colleagues). There is built‑in time for 3‑day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.

You can see an example rota pattern for this role attached to this advert.

• Strong background working with children and young people within a safeguarding context.
• Belief in our cause, our mission, and a desire to help us be there for all children and young people.
• Passion for supporting others, especially in situations which can be emotionally challenging.

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

If you would like any further information about the role, please contact Helplines Recruitment at Helpl

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.