Collections Customer Service Agent

Fresh Start for 2026 - Collections / Payment Support Agent

Manchester | City Centre (Hybrid - 2 days from home)
£27,000 - £30,000 + 10% Annual Bonus
February 2026 Start

Looking for a fresh start in the New Year?
Ready to kick off 2026 with a role that genuinely supports people, rewards your effort, and offers real progression?

This is a brilliant opportunity to join a fast-growing UK car finance business that's transforming how customers finance used cars - putting fairness, transparency and people first.

The Opportunity

You'll join a supportive Payment Support / Collections team, helping customers who may have missed payments by having meaningful, empathetic conversations and finding the right solutions for them.

This isn't about pressure or scripts - it's about listening, understanding, and helping customers get back on track, while delivering a first-class experience.

What You'll Be Doing

Speaking with customers who may be experiencing financial difficulty

Having positive, solutions-focused conversations to agree realistic payment plans

Supporting customers in vulnerable situations with care and empathy

Working closely with specialist internal teams to achieve the best outcomes

Accurately logging conversations and actions on internal systems

Spotting risks, suggesting improvements, and helping enhance customer journeys

Salary & Bonus

£27,000 - £30,000 (DOE)

10% annual bonus

Discretionary company bonus scheme

Working Pattern

Monday - Friday, 9:00am - 6:30pm (1-hour lunch)

One Saturday every 3-4 weeks (9am-1pm)

Shorter working week when a Saturday is worked

Hybrid working - 2 days from home

37.5 hours per week

Outstanding Benefits Package

25 days holiday (rising to 28 with service) + bank holidays

Private medical insurance (Vitality) - including family rewards

Health cash plan - claim back dental, optical & more (incl. children)

5% employer pension contribution

Free breakfast, drinks & fruit in the office 🍎☕

Employee discount platform - savings at major retailers

1 paid volunteering day per year

Mental health support - 6 free counselling sessions

Enhanced sick pay

Enhanced family & parental leave

Why Join?

You'll be part of a people-first business with over 450 employees across the UK, supporting tens of thousands of customers every year. The culture is collaborative, supportive, and focused on doing the right thing - for customers and for employees.

This is more than a job.
It's a fresh start, real stability, and a chance to grow your career in 2026

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age