Customer Support Advisor

Permanent Job – Customer Support Advisor – £25,173 – Altrincham, free parking – Flexible shifts across 8:00‑4:00pm, 8:30‑4:30pm and 9:00‑5:00pm – Monday‑Friday, 35 hour week. Office‑based initially, transitioning to hybrid (4 days in office, 1 day remote).

Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem‑solving skills make a real impact?

Join a forward‑thinking technology company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.

• Guide customers through their service journey—from onboarding to technical support and equipment returns.
• Diagnose and resolve software, hardware, and connectivity queries using remote tools.
• Check device data for accuracy and provide insightful reports.
• Liaise with internal teams to resolve complex technical issues.
• Maintain accurate records in a CRM system (experience with Hub Spot is a plus!).
• Represent and promote company values in every interaction.
• Provide professional and timely responses to customers.

• Strong customer service skills – you’ll be handling most customer interactions over the phone.
• Resilient and adaptable nature – problem‑solving is second nature to you.
• Technical understanding – prior tech experience is great and your ability to explain information clearly matters.
• Detail‑oriented and organised – comfortable prioritising multiple tasks effectively.
• Team player – you thrive in a collaborative environment and take pride in your work.

• Supportive and close‑knot team.
• A structured onboarding process to set you up for success.
• Office‑based to start, transitioning to hybrid after settling in.
• Annual performance bonus (up to 10% of salary).
• 25 days holiday plus bank holidays, plus an extra day for your birthday.
• Simply Health cover.
• Nest Pension with matched contributions up to 3%.
• Life assurance (3x salary).
• Enhanced maternity and paternity pay.
• Regular staff incentives.

To find out more and see a full job spec please contact Ruth today.

This vacancy is being handled by Aspire Recruitment. We will only contact you within the next 14 days if you are selected for an interview.

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