Housing Officer at Salix Homes

At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.

We have an exciting opportunity available for a housing professional to join our housing management team as a Housing Officer.

You must have a good understanding of the issues affecting disadvantaged communities and be committed to providing excellent customer service.

If successful, the main duties of your role will include responsibility for:

• Allocations and lettings
• Anti‑social behaviour casework
• Domestic abuse and harassment cases
• Safeguarding and tenancy support
• Tenancy and estate management
• Tenancy changes/mutual exchanges/succession and assignment/left in occupancy
• Investigation of tenancy fraud cases

You will be responsible for a defined geographical ‘patch’ and act as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns.

We are looking for an experienced housing professional with relevant experience of providing customer facing services in a housing, community, or neighbourhood setting.

• Annual Salary of up to £37,280
• Up to 34 day’s holiday + bank holidays
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture – Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand‑alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10‑year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter
, and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.