Customer Support Administrator

Your new company
Hays are recruiting for a temporary to permanent customer support administrator. This role is immediate starting and based in Manchester city centre.
Your new role
As Customer Service Administrator, you will be responsible for providing excellent customer support by handling inbound calls and accurately entering data into company systems. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Answer incoming customer calls promptly and professionally.
• Provide accurate information and resolve customer queries effectively.
• Log and update customer details and interactions in the CRM system.
• Process data entry tasks with a high level of accuracy.
• Liaise with internal teams to ensure smooth handling of customer requests.
• Maintain confidentiality and comply with data protection regulations.
• Support general administrative tasks as required.

• Previous experience in a customer service or administrative role
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry.
• Proficient in Microsoft Office and CRM systems.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to learn.