Customer Service Coordinator

Customer Service Coordinator - Supply Chain / Order Processing

Location:

Stretford, Manchester (Office-based) - Parking Onsite
Salary: 32,000 per year (depending on experience)

Hours:

Monday - Friday, 8:30am - 5:00pm
Start date - ASAP

About the Role

We are seeking an enthusiastic and proactive Customer Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing the end-to-end order process, supporting customers, and liaising with suppliers.

As part of our supply chain and customer service team, you will play a key role in ensuring smooth order processing, timely deliveries, and exceptional customer satisfaction.

Key Responsibilities
Build and maintain strong relationships with customers and suppliers
Process a high volume of customer orders accurately and efficiently
Monitor and manage orders from placement to delivery
Proactively identify at-risk orders and provide solutions
Resolve queries including proof of delivery, invoice discrepancies, returns, and quarantines
Liaise internally to ensure on-time fulfilment and issue resolution
Raise and chase purchase orders with suppliers
Monitor stock levels and address non-conformances
Manage collections and returns
Handle customer service queries professionally

About You
Strong written and verbal communication skills
Proficient in Microsoft Office (Outlook, Excel, Word)
Excellent planning and prioritisation skills
Accurate and efficient in data entry and order processing
Self-motivated, organised, and able to work independently and as part of a team
Professional, polite, and customer-focused approach

Requirements:

Experience:

Minimum 2 years in Customer Service

If you are interested please apply with your most up to date CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.