Collections Advisor

Collections Advisor

Location: Manchester – City Centre – Hybrid working (2 days at home)

Salary: £30,000 DOE + 10% Bonus per year

Working Hours: Monday – Friday 9am – 6pm (1 hour lunch), one Saturday every 3-4 weeks 9am – 1pm (37.5 hrs/week). You will work a shorter week when you work the Saturday shift.

Start Date: February 2026

About Us: Their mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible.

We will support customers with outstanding payments, helping them manage missed payments. We need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers.

• Handling telephone queries from customers experiencing financial difficulties
• Finding suitable payment solutions for missed payments
• Setting up payment plans and collaborating with specialist teams
• Showing compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions in relevant systems
• Reviewing processes for potential automation or enhancement
• Identifying and raising any risks with your line manager

• Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous; we will also consider candidates with a strong background in customer service
• Excellent communication and listening skills, both verbal and written
• Strong knowledge of financial principles and ways to support customers
• Desire to help customers improve their financial health
• Ability to proactively manage and prioritize caseload in line with KPIs

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays
• Private Medical via Vitality, with reward schemes for you and your family
• Health cash plan via Health Shield for employees and children (dental, optical, etc.)
• Pension – 5% company contribution
• Free breakfast, drinks and fruit in the office
• Employee discounts for major shops
• 1 day volunteer day per year
• Mental health care – 6 free counselling sessions via EAP
• Paid sick leave – enhanced company sick pa
• Enhanced family leave for primary and secondary caregivers

Please apply with your most up-to-date CV to discuss the role further. You must be able to pass a full Credit check and criminal background check.