Customer Services Advisor

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We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it will make their day, or not – if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, providing next‑day or scheduled delivery services, comprehensive logistics solutions, warehouse management and the operation of customer‑liveried vehicles.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

At DX we know our people are the foundation of success. We are passionate about developing your career with us. Whatever you choose, you will work with a great bunch of people focused on meeting the DX Delivered Exactly promise.

We achieve outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is a core strength and has driven long‑term growth. Our entrepreneurial, dedicated, customer‑focused people are behind our success and growth, driving us forward as we define the future of work.

Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting customers each time. Through proactive and timely actions, they provide fantastic service to a wide range of demanding customers. Working alongside operational and account management teams, they influence customer needs and resolve potential issues.

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!

Entry level

Full‑time

Customer Service

Administrative and Support Services

We look forward to hearing from you!