Customer Experience Coordinator

Overview

Join Us as a Customer Service Coordinator – Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months). Usual

Hours:

8:00–17:00, Monday to Friday. Flexibility

Required:

7:00–19:00 Monday to Sunday.

• Competitive Salary:
  Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts:
  High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development:
  Extensive growth and advancement opportunities
• Free Onsite Parking:
  Hassle-free commuting
• Dress Down Fridays:
  Casual attire to wrap up the week

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.