Customer Support Specialist Salford, M50 RE Customer Services
Job in
Salford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-02-13
Listing for:
Foreveryonegroup
Full Time
position Listed on 2026-02-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Location: Salford
For Everyone Group is a fast‑growing, ambitious business with a specialised portfolio of brands spanning across multiple sectors, from the future of EV charging with evec to stylish kitchen appliances with SIA
, and essential medical refrigeration with Cool Med
.
Professional, proactive and personable, a new Customer Support Specialist will join a dynamic team of self‑motivated individuals who are passionate about delivering exceptional customer service.
Role responsibilities- Promoting customer service excellence, ensuring customer care is delivered at the highest standard
- Dealing with customer calls and enquiries over the phone
- Proactively respond to customer email queries
- Taking ownership of individual enquiries and customer requests
- Work independently without close supervision
- Ability to meet agreed quality and performance targets
- Supporting the team to individually and collectively increase Trust Pilot and Google Review ratings
- Maintain/develop strong product knowledge to enable successful service calls to consumers
- Build strong relationships with core customer base, becoming a familiar/trusted contact
- Liaise with sales managers regarding customer queries and order support
- Regularly monitor and review processes to ensure they are fit for purpose
- Maintain our reputation and drive confidence in our products and services
- Takes pride in their work
- Has a strong work ethic – working diligently and conscientiously
- Enjoys working responsively to solve problems or issues
- Takes initiative and work proactively to meet targets and KPIs
- Is polite and professional in the way they deal with others
- Enjoys working in a team environment where colleagues support each other
- 37.5 hour week, worked 9‑5 Monday to Friday
- Office based in Salford, Greater Manchester
- Reports to Customer Service Manager
- Annual salary £28,000
- Overtime available in peak periods
- Free on‑site parking with EV charging available
- 25 days holiday plus bank holidays
- 1 day additional annual leave per year of employment up to 28 days
- Quarterly all‑paid team socials plus regular team activities throughout the year
- Training and development support from a dedicated People Team
- Life insurance cover
- Health & wellness support
- EAP service
- Community volunteering and charity fundraising opportunities
- Substantial staff discounts across all group brands
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