Customer Service Administrator

Location: Failsworth

Mpeople Recruitment are currently seeking an proactive and enthusiastic Customer Service Administrator on behalf of our client based in Failsworth, Manchester.

* Salary: £21,000 - £24,000 dependent on experience and skill set

* Location:

Failsworth (M35)

* Hours:

08:45 – 17:00 Monday to Thursday, and 08:45 – 15:00 Friday

Our client are recruiting for this entry-level role due to business growth, and are looking for someone with a minimum of 2 years of experience within a Customer Service role (face-to-face or over the phone), who is hungry to learn and develop their skill-set within an office environment.

To begin with our client would be looking for someone to cover basic administrative and customer service tasks, with the eventual goal of being a Trainee Market Assistant, where duties would include:

* Act as an essential member of the internal sales team.

* Operate within established processes and systems to ensure customer expectations are met.

* Review and validate customer orders for contractual compliance before processing through to delivery.

* Collaborate closely with the Business Operations supervisor to provide efficient, effective, and professional customer service.

* Option to work towards a formal apprenticeship qualification.

The required traits, skills, and background:

* Strong communication skills – written, verbal, and face-to-face.

* High level of accuracy and attention to detail, with good numeracy skills.

* Ability to manage multiple tasks, remaining calm and professional in a fast-paced environment.

* Ambitious and motivated to learn, develop, and progress.

* Strong interpersonal skills, punctual, and reliable.

* Proactive, with the ability to work independently as well as within a team.

* Keen to identify and contribute to process and service improvements.

* Competent user of Microsoft Office applications. Educated to A Level standard (or equivalent).

* Experience in business administration or customer service roles is desirable but not essential.

* Consideration will also be given to first-time employees with the right attitude, aptitude, and qualities.

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search