Customer Service

Customer Services Representative | Online Chat Support

Salary: £13.13 per hour

Hours:

35 hours per week, Monday to Friday

Working Hours:

8:30am - 5:00pm

Location:

Office-based, Spinningfields, Manchester City Centre

Contract:

Temp - Perm (up to 12 weeks initially, with potential to go permanent)

We are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester
. This is an office-based role
, supporting customers through online chat and digital channels within the financial services sector.
This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.

• Handling online chat customer enquiries in a professional and timely manner
• Responding to financial services queries using internal systems and tools
• Providing clear, accurate information in line with standard operating procedures
• Resolving customer issues efficiently while maintaining a positive customer experience
• Building strong product and process knowledge
• Delivering consistently high levels of customer service and written communication

• Previous experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing role
• Excellent written English communication skills
• Strong attention to detail and accuracy
• Calm, resilient, and organised under pressure
• Confident using computer systems and digital platforms
• A customer-first mindset with a professional approach

• Competitive hourly rate of £13.13 per hour
• Full-time hours (35 hours per week, Monday to Friday)
• Central Manchester location
  - Spinningfields
• Office-based role with structured working hours
• Opportunity for permanent employment following the temporary period
• Supportive, fast-paced contact centre environment

This role is subject to a Basic DBS check and Credit Check
. Individual circumstances will be discussed as part of the application process.

If you're an experienced Customer Services Representative looking for a stable, office-based role in Manchester City Centre
, we'd love to hear from you.
Apply today to join a growing customer support team.