Customer Contact Officer

Location: Wythenshawe

Are you immediately available?

We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 2 months.

This role has an immediate start paying £12.60 ph initially, rising to £13.74 after training. Previous experience within customer service is essential!

Experience with in housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.

What will you be doing as a Customer Contact Officer?

Being the first point of contact for all customers in relation to housing repairs
Taking payments, arranging repairs and maintenance, and dealing with complaints
Mainly phone based with some live chat and email response.
Accurately recording details into the in-house system
If you have the following skills and experience we would LOVE to hear from you:

Must be computer literate including MS Excel
You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
Empathetic and customer focused
Inbound contact centre experience is a MUST
What's in it for you as a Customer Contact Officer?

£12.60ph initially, rising to £13.74ph after training
Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
2 month temporary role initially
Weekly Pay
Free onsite parking

If this sounds like a role you will LOVE, please send your CV today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database