Customer Services Administrator

Overview

Info

About The Company:

Low volume, high variance manufacturer with customers across the globe is looking to add to their Customer Services team. World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join.

Due to an internal promotion, an opportunity has arisen in the Customer Services team. Working with a multi-cultural team you will be liaising with customer globally inputting orders in the ERP system, replying to customers, updating them on lead times, processing shipments, arranging necessary paperwork ready and arranging with the forwarder (obtaining quotes on weight & dimensions).

35.25 hours per week, Monday to Friday with some flexibility as long as it also suits the business needs.

Excellent customer service skills their team to really believe in customer service and care about exceptional customer care.

Excellent attention to detail - most communications is over email so you will be crafting well written communications and liaising with international customers.

Keen to learn with good aptitude, a proactive approach a team player

Willing to be in the office 4 days per week

Good communication skills, internal and external

International shipping / customer experience

Import / export experience with experience with certificate of origin, working with the chamber of commerce.

25 days annual leave plus bank holidays

Pension (enhanced employer contribution up to 10.5%)

Shares scheme - subject to T&C's

Cycle to work

Employee Assistance Programme

Simply Health Cash back

Enhanced Maternity & Paternity

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isnt already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.