Collections Officer

Collections Officer – Capital on Tap

Join Capital on Tap’s Collections team as a Collections Officer, helping small business owners manage financial arrears and maintain compliance with relevant regulations.

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

✔️ Development opportunities in the Collections team
🏡 Hybrid role – office 3 days/week in Manchester city centre, 1 week/4 fully remote. First 3 months 5 days/week in office for training.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritise multiple tasks while maintaining high‑quality standards
• Work with internal and external teams to support customer outcomes

Your schedule will be 37.5 hours per week between 8 am‑8 pm, Monday to Friday. The shifts are:

• 8 am‑4:30 pm
• 9 am‑5:30 pm
• 11:30 am‑8 pm (one week in every four, can work fully remote that week)

• At least 1 year of collections experience within financial services
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

• Salary range £27,000 – £35,000 depending on experience
• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices

• First stage: 30 minute intro and values call with Talent Partner (Video call)
• Final stage: 60 minute CV overview with Team Leaders (In person)

If you’d like to progress your career within our fast growing, profitable fintech, click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).

Contact us:  if you have any questions.