Customer Experience Specialist

Customer Experience Specialist

Manchester (Hybrid after 4 months - 3 office / 2 home)

Working hours 11:30 - 20:00

Start date - 13th April

Permanent

We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.

This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world‑class customer support.

• 23 days annual leave
• 8 extra days off to cover US bank holidays
• 10 days well‑being leave
• Private healthcare
• Life insurance, Income disability, and Critical Illness and more

• Deliver high-quality support via phone, email, and live chat.
• Resolve customer queries efficiently, ensuring clear communication and timely updates.
• Escalate complex issues appropriately while maintaining ownership of the customer experience.
• Guide customers through key product features and workflows to ensure full utilisation.
• Consistently meet productivity and quality targets.

• Confident written and verbal communication
• Minimum of 2 years' experience within Customer Support role
• Flexibility to work over UK Public holidays.
• Experience in a tech company - desirable

If you're passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here