Customer Service Order Processor

Permanent Job

Customer Service Orders Processor

£24,000

Monday – Friday, 35 hours per week

100% Office‑based

Altrincham Location – free parking

Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes?

This is a fantastic opportunity to join a supportive, growing team where you’ll play a key role in making sure customers receive an excellent experience from start to finish.

You’ll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast‑paced environment, enjoys multitasking, and takes pride in getting things right.

• Be a warm, reassuring first point of contact for customers, handling calls, emails, and enquiries with professionalism and empathy.
• Build strong relationships and go the extra mile to ensure satisfaction.
• Process customer orders via ERP systems (training provided if needed), update customers on delivery times, stock availability, and order changes, and liaise with internal teams to ensure smooth fulfilment.
• Generate invoices and credit notes; support with queries relating to accounts or warranties.
• Work closely with sales, procurement, and logistics teams; communicate daily with central operations to meet delivery schedules.
• Keep accurate records and maintain high standards of administration.
• Handle complaints with care and professionalism, advise customers clearly and confidently, and find solutions that meet customer needs wherever possible.

• Experience in administration, order processing, and/or invoicing.
• Previous customer service experience – you enjoy helping others.
• Confidence working in a busy environment and managing shifting priorities.
• Ability to learn systems.

Don’t meet every requirement? If you’re enthusiastic and think you’d be great in this role, we’d still love to hear from you. We welcome applicants from all backgrounds and experience levels.

• 28 days holiday + 8 bank holidays (including summer & Christmas closures).
• Free onsite parking & secure bike storage.
• Private health insurance (after probation).
• Digital GP service for you and your family.
• Company pension scheme.
• Death in service benefit.
• Company sick pay scheme.
• Annual and performance bonus schemes (discretionary).
• A workplace that values wellbeing, work–life balance, and personal growth.

To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed).

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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