Customer Service Advisor

Customer Service Advisor - Temporary

£12.21 per hour

Trafford Park

Immediate Start

Great opportunity to join this well-established business due to busy period / workloads we are seeking a Customer Service Advisor to join their team. The role is full time office hours and they can offer hybrid working after the initial training period.

• Handle and process customer's orders with a high level of accuracy
• Deal with incoming inquiries via phone calls, emails and web chat
• Provide first class customer service at all times
• Contact customers over the phone to confirm deliveries and collections
• Ensure all part returns are actioned with the SLA agreed
  
  Ensure each failed delivery or collection has at least one outbound call to the customer to determine what the issue was
• Contact the customer and provide an update
• Adherence to all company policies and procedures

• Experience with in customer service
• Excellent all-round communication and telephone skills to build relationships with customers and suppliers
• Proven ability to multitask while paying strict attention to detail
• Ability to work on own initiative and manage workloads
• Good knowledge and experience with Microsoft Word and Excel

You will work in what is a fast-paced environment and be expected to manage all tasks set and provide the best possible customer service and quality of work.

Customer Service Advisor | Hybrid Working | Immediate Start | Temporary contract