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Customer Success Mgr./ CSM Customer Service Rep

Customer Loyalty & Retention Specialist

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Johnson Controls, Inc.
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading technology company in Manchester seeks a Customer Retentions Advisor to enhance customer satisfaction and retention. In this full-time role, you will engage with customers to help them appreciate the value of their products and reduce churn. You will be responsible for upgrading systems and achieving monthly retention targets through effective communication and negotiation. The ideal candidate will have significant customer service experience and be passionate about customer advocacy.

Competitive salary and generous benefits offered.
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