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Senior Global Escalations Specialist; Hybrid
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-03-07
Listing for:
Deliveroo
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading food delivery service in Manchester is seeking a Senior Agent for Global Escalations. This role involves managing complex customer complaints and ensuring compliance with regulations. Candidates should have proven experience in escalation handling, strong analytical skills, and exceptional communication abilities. You will work in a hybrid environment and contribute to ongoing improvements in customer service processes. Passion for excellent service is essential for success in this position.
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Position Requirements
10+ Years
work experience
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