Customer Service Advisor

Customer Service Advisor
£25,000 - £27,000 per annum
Hybrid Working Pattern

At HSS Pro Service Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

We are now looking to add a Customer Service Advisor to our team to handle customer requests, support any logistics queries and be the crucial link between our customers and suppliers.

• Responding to customer queries quickly and professionally, keeping within agreed SLAs.
• Guiding customers through the ordering process and offering informed recommendations.
• Coordinating third‑party carriers to ensure smooth and on‑time deliveries.
• Selecting and prioritising preferred suppliers in line with contract agreements to protect margins.
• Negotiating with suppliers where needed to secure the best commercial outcomes.
• Helping customers understand the full breadth of our services to maximise value.
• Consistently achieving key KPIs, including job completion and margin targets.

• Solid customer service background with strong understanding of logistics.
• Confident communication skills and the ability to build strong, long‑lasting relationships.
• Excellent multitasking, organisation, and attention to detail.
• A resilient, proactive mindset and the ability to thrive in a fast‑paced operational environment.

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support - at work and at home
• A culture of revolution
  , driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move
- if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at  and one of our team will be happy to help.