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Complaints Leader | Hybrid, FCA‑Aware Customer Care

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: CCA Recruitment Group
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
  • Management
Job Description & How to Apply Below
A leading recruitment agency is seeking a Complaints Manager in Manchester to oversee the contact centre operations. This pivotal role includes managing customer complaints, ensuring compliance with FCA regulations, and driving performance improvements. Candidates should have proven leadership experience, exceptional communication skills, and a passion for team development. Join a supportive culture with great career development opportunities and a chance to impact customer service in a fast-paced environment.
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