Customer Experience Agent

Overview

Are you a calm communicator who loves turning customer challenges into great experiences?

We're looking for a Customer Experience Agent to join a great company in the residential services sector. This temporary role pays £13.45/hour and offers flexible working options - remote, hybrid, or office-based.

As a Customer Experience Agent, you'll join a supportive, people-focused team dedicated to delivering outstanding service to residential customers. If you're calm under pressure, love problem-solving, and enjoy helping people, this could be the perfect fit for you.

This is a temporary role covering two periods:

• 16 March - 26 April 2026 (6 weeks)

What will you be doing as a Customer Experience Agent?

• Handling inbound calls from residential customers
• Resolving customer queries
• Managing complaints with patience and empathy.
• Taking ownership of each call, aiming to find solutions quickly - or escalating when needed

We would LOVE to hear from you if you have the following skills and experience:

Whether your previous role has been in Customer Support / Customer Care / Complaints Handling , we'd love to hear from you!

You'll bring:

• Previous experience in customer service, contact centre, call handling
• A positive attitude and professional manner - especially under pressure
• Excellent communication and listening skills
• The ability to explain information clearly and calmly to customers
• Confidence in using systems and multitasking during calls

What will you get in return for your work as a Customer Experience Agent?

• Competitive hourly rate of £13.45/hour
• Flexible working options - remote, hybrid, or in-office
• Working hours:
  
  8:30am - 5:30pm, Monday to Friday
• Supportive training and ongoing team guidance
• Opportunity to build your customer service experience with a well-known, respected organisation

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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