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Technical Support

Hybrid AI Customer Success Leader

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Fletchers Group
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Job Description & How to Apply Below
A leading consumer law firm in the UK seeks an experienced Customer Success Lead for their AI team. This hybrid role involves defining the go-to-market strategy and executing customer engagement initiatives. The ideal candidate will have a strong SaaS background, excellent communication skills, and the ability to work autonomously. You will manage onboarding processes and drive customer success metrics to ensure long-term satisfaction, making a significant impact in scaling the AI business.

Join a supportive culture with flexible working arrangements.
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