Customer Service Manager – BritGreen Energy | England

Customer Service Manager – Brit Green Energy | Manchester, England

Brit Green Energy, a renewable energy and home efficiency company, is seeking a Customer Service Manager to lead its customer operations team. This full-time, permanent role offers £33,000/year plus hybrid working options and visa sponsorship eligibility for the right candidate.

The successful candidate will oversee the end-to-end customer journey, ensuring households receive clear communication, timely updates, and a positive experience while accessing government-backed energy efficiency schemes.

• Job Title: Customer Service Manager
• Employer: Brit Green Energy
• Location: Manchester, England (Hybrid working available)
• Job Type: Full-Time, Permanent
• Work Location: In person (with hybrid flexibility)

• Manage and develop a team of customer service advisors handling inbound and outbound enquiries
• Oversee customer communications across phone, email, and online channels
• Monitor service quality, response times, and customer satisfaction metrics
• Handle escalated complaints and complex cases professionally
• Coordinate with installations, surveying, and compliance teams to keep customers informed
• Develop and improve customer service processes and scripts
• Produce weekly reports on team performance, complaint trends, and customer feedback
• Train and onboard new team members
  
  Ensure compliance with consumer protection regulations and scheme requirements

• Experience managing or supervising a customer service team
• Strong communication and problem-solving skills
• Ability to handle complaints calmly and professionally
• Organised, with strong attention to detail
• Comfortable using CRM systems and Microsoft Office
• Full right to work in the UK or eligibility for Skilled Worker visa sponsorship
• Experience in energy, utilities, housing, or home improvement sectors
• Understanding of vulnerable customers and fuel poverty issues
• Knowledge of government energy schemes (ECO, Warm Homes Plan, Boiler Upgrade Scheme)
• Competitive salary (£33,000/year)
• Hybrid working options
• Company pension scheme
• Opportunity to make a real impact by helping households access energy efficiency support
• Skilled Worker visa sponsorship available for the right candidate

Brit Green Energy delivers heating upgrades, insulation, and solar installations to households across the UK. Working with government-backed schemes such as the Warm Homes Plan and Boiler Upgrade Scheme, the company helps vulnerable households reduce energy costs and improve living conditions. With a mission rooted in sustainability and community impact, Brit Green Energy is committed to making homes more efficient and affordable.

How to Apply:

• Apply directly via Brit Green Energy’s recruitment channels.
• Highlight your customer service leadership experience and knowledge of energy efficiency schemes.
• Shortlisted candidates will be contacted for interview.