Customer Success Advisor

We are seeking a friendly, proactive, and customer-focused Customer Success Advisor to join our client's growing team based in Trafford Park, Manchester.

The rate of pay is £25,600 per annum, plus bonus. This is a full‑time role working fixed shifts from 8am to 5pm. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

• Respond promptly and professionally to customer enquiries.
• Manage incoming calls, emails, and chats, ensuring high customer satisfaction.
• Carry out a variety of outbound calls, from check‑in to proactive cold‑call sales calls.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate records of customer interactions using CRM systems.
• Liaise with internal teams to follow up on customer requests.
• Identify opportunities to improve customer service processes.
• Ensure compliance with company policies and data protection regulations.

• Previous proven experience in a customer service or contact‑centre environment.
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems (Creatio CRM).
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

• Earn £25,600 per annum, plus bonus; work 8am to 5pm.
• Free car parking on site.
• Good links to public transport.
• Performance bonus.
• Full training provided.

Job