Customer Service Advisor
Job in
Wythenshawe, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-01
Listing for:
RG Setsquare
Full Time, Seasonal/Temporary
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Looking for an experienced customer service advisor, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support.
The role is Fully office based and is a temp to perm position.
Job role:
Provide excellent customer service across all communication channels, handling every interaction professionally.
Work towards agreed SLAs and KPIs to meet contractual targets.
Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly.
Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed.
Respond to customer requests within required timescales to meet SLA and KPI expectations.
Log, update, and complete all jobs accurately in the Helpdesk system.
Follow all relevant procedures and approval processes to maintain compliance and audit standards.
Understand contract requirements to avoid administrative errors.
Apply with CV or call Chelsea on (phone number removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy
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