Customer Success Manager

Requirements

• 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
• Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
• Strong expertise in managing complex technical projects and integrations
• Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
• Ability to prioritize multiple clients and complex work streams without losing sight of the details
• Creative, calm approach to resolving complex client issues
• Meticulous mindset when setting up platform functionality or specifying product changes
• Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
• (Desirable) Proficiency with Salesforce, Jira, or similar CRM/CMS

• Engage deeply with clients to understand their business goals and advise how Aero Parker’s features can meet their needs
• Lead the project management for the delivery and integration of Aero Parker for clients, ensuring high-quality, timely deployments
• Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements
• Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered
• Maintain rigorous oversight of contract deadlines, invoicing, and platform performance
• Maintain an expert-level understanding of the Aero Parker platform and stay ahead of e-commerce and parking industry trends