Customer Service Advisor
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-04
Listing for:
Portfolio Credit Control
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Call Center / Support
Job Description & How to Apply Below
Customer Service Advisor
Based in Manchester City Centre
5 days on site
Paying £24,000 – £26,000 DOE
We’re looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.
What You’ll Be Doing- Managing your own daily collection schedule, with a focus on proactive outbound calls
- Working to meet and exceed individual KPIs, SLAs, and cash collection targets
- Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates
- Taking ownership of account queries and escalating where needed
- Liaising with internal teams, including customer service and client experience, to resolve issues efficiently
- Maintaining accurate records of all collection activity and client communications
- Contributing to a positive, motivated team environment
- Experience in Customer Service, Complaints Handling, Credit Control or a similar role
- Strong communication skills and confidence when dealing with clients
- A proactive, target-driven mindset with the ability to manage your own workload
- Good negotiation skills and a practical, problem-solving approach
- Comfortable working in a fast-paced, performance-focused environment
- Reliable, punctual, and committed to maintaining high standards
- Delivery against KPIs and SLAs
- Cash collection performance and reduction in aged debt
- Outbound call activity and engagement levels
- Debtor days and overall collection efficiency
- Contribution to team performance and service standards
This is an opportunity to join a supportive team where performance is recognised, and where you’ll have the chance to develop your skills in a commercially focused finance environment.
If you’re someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you!
51630CH
INDMANJ
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