Customer Service Representative LilyLifestyle

Customer Service Advisor (Tech-Focused & Training Provided)

Permanent | £25,173 | Altrincham (Free Parking) | Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm | 1 day hybrid after probation

Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you ll be supported to develop both your customer service and technical expertise, even if you ve not worked in a technical role before.

You ll be joining a friendly, close knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long term move.

• Acting as the first point of contact for customer queries (phone and email).
• Supporting customers from onboarding through to ongoing technical queries and returns.
• Troubleshooting issues across software, hardware and connectivity (full training provided).
• Using remote tools to diagnose and resolve problems efficiently.
• Reviewing device data and producing clear, accurate reports.
• Working closely with internal teams to resolve more complex queries.
• Keeping customer records up to date within the CRM system.

• Experience in a customer service or contact centre role.
• A natural problem solver with a calm and resilient approach.
• Comfortable learning new systems or technology (technical experience is a bonus, not essential)
• Strong communication skills and be able to explain things clearly to customers.
• Well organised with good attention to detail.
• A team player who enjoys working in a collaborative environment.

• Genuine development opportunity & a chance to build technical skills in a supportive environment.
• Structured onboarding and ongoing training to help you succeed.
• Clear progression potential within a growing business.
• Supportive team culture where your contribution is valued.

• 25 days holiday bank holidays your birthday off.
• Simply Health cover.
• Pension (matched up to 3%).
• Life assurance (3x salary).
• Enhanced maternity & paternity pay.
• Regular team incentives.
• Hybrid working after probation (4 days office / 1 remote).

If you re looking for a role where you can grow your skills, feel supported, and make a real impact, I'd love to hear from you.