Energy Support Specialist; Spanish Speaking

Overview

Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK. This is a 12‑month fixed‑term contract with the possibility of extension. The role involves acting as the first point of contact for customers, providing product information, answering questions, and resolving any issues related to our home battery (Powerwall) and residential EV charger (Wall Connector).

• Provide the highest level of verbal and written (technical) customer support via telephone and email systems.
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products.
• Determine the best course of action and communicate customer concerns, escalation to the team and others as necessary to resolve issues.
• Accurately record issues and data into CRM/Support Systems.

• 2+ years of experience in a customer support role; technical experience is a plus.
• Excellent written and verbal communication in English and Spanish.
• Ability to multi‑task, prioritize, and manage time effectively.
• Familiarity with Customer Relationship Management systems and practices.
• Attention to detail and ability to work in a fast‑paced environment.
• Establish and maintain positive, cooperative, working relationships.