Customer Service Manager

Customer Service Manager

£

• Career development
• International Business growth
• Free parking

Our client is a well-established, highly regarding global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and team work.

The role; Ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Being responsible for the Customer Service department processing all orders within set timescales and regulatory requirements. Managing expectations and acting as an intermediary between customers and the wider business.

Duties

• Ensuring all incoming and outgoing phone/email enquiries are handled daily
• Checking all orders are processed on the system (Salesforce/NAV) every day
• Monitoring exceptional order demand during order entry process, reporting concerns
• Obtaining authorisation for all specified product orders as and when required.
• Ensuring continued smooth transmission of orders to warehouse and logistics
• Being the main point of contact with key operational contacts at the warehouse
• Managing orders entered, out of stocks, new products and customer complaints
• Investigating all returned, damaged and missing goods claims
• Liaising with QA regarding any manufacturing faults or transit deviations
• Ensuring customers are informed of any changes to the pricing structure
• Adhering to all relevant Operating Procedures and updating training records

Requirements: Supervisory level in a customer services role in an office environment. Previous experience of working with customer/supplier relationships.

Experience in Salesforce or Navision would be advantageous