Customer Experience

Responsibilities

• Managing administration tasks and resolving customer queries with efficiency
• Using our CRM system to track and resolve customer cases
• Understanding what each customer needs are when they arrive and ensuring a smooth handover to the right team member
• Liaising with internal teams to resolve enquiries and complaints
• Working as part of a team to ensure customer service (NPS) targets are met every month

• A full UK driving licence is essential
• Experience of delivering great customer service, which can be from any industry
• Strong communication, organisational and teamwork skills
• Confidence using systems and managing administration tasks
• Enthusiastic, proactive and have a customer‑focused attitude
• A positive attitude and alignment with our values:
  Proud, Honest, Supportive, Happy and Together

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)

Closing Date: 18th June 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed