Partner Support Agent

Requirements

• Strong communication skills, both verbal and written
• A proactive, solutions-focused approach to problem-solving
• Excellent organisational skills with the ability to manage multiple tasks
• High attention to detail and accuracy
• A team player who enjoys working collaboratively
• A commitment to providing outstanding service to both internal and external stakeholders
• Participate in regular team meetings
• Attend company‑wide meetings
• Complete ongoing and quarterly training to support your development

• In this role, you’ll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish
• This is a fast‑paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service
• Monday to Friday, with one weekend per month on a rota basis (Saturday 10:00–18:00 and Sunday 10:00–16:00)
• Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently
• Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines
• Deliver excellent customer service by handling inbound queries via phone, email, and internal systems
• Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges
• Identify and elevate application issues, working collaboratively with underwriting teams to drive positive outcomes
• Manage e‑signature and proof of income requests, providing guidance to ensure a smooth customer experience
• Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements
• Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds