Credit Controller - Entry Level

Credit Controller - Entry Level

Location:
Trafford Park, Hybrid working, 3 days per week in office.

At HSS Pro Service Marketplace
, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

You will own a portfolio of HSS Pro Service Marketplace customers where you will be responsible for collecting monies owed in accordance with agreed payment terms. You will also monitor and manage customer credit limits in order to minimise bad debts, whilst maintaining positive relationships for HSS.

• Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
• Work towards targets for cash collection to reduce outstanding debt exposure to the group.
• Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
• Build strong relationships with customers and internal colleagues to ensure excellent customer service.
• Review customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS Pro Service Marketplace.
• Recommending accounts to be referred for a legal collection process.
• Represent the company and values of the business and portray a professional and business‑like image to all customers, potential customers and other people you meet in the course of your work.

• Experience with in a credit control environment
• Resilient and adaptable team player
• Excellent communication skills for customer contact via phone and email
• Record‑keeping enthusiast for tracking account actions and follow‑ups
• Adaptability to change and great time management skills

• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working – we appreciate you do your best work in different environments
• Head office free onsite gym
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more