Order Processor - Print

Order Processor - Print
Manchester (On site)
Competitive, based on experience

An exciting opportunity has arisen for an Order Processor to join a growing Customer Service team within a leading large-format print manufacturing business. This role is ideal for an organised and customer-focused individual who enjoys working in a fast-paced environment and ensuring projects are delivered efficiently from order placement through to completion.

The successful candidate will play a key role in supporting customers and internal teams, maintaining strong client relationships, and ensuring a high standard of service throughout the order process.

• Support the Customer Service team with the accurate processing of customer orders.
• Purchase materials required for client projects and production requirements.
• Escalate customer concerns, requests, and requirements to Account Managers and senior management when necessary.
• Answer incoming calls and respond to customer enquiries in a professional and timely manner.
• Build and maintain strong client relationships to encourage long‑term partnerships.
• Work closely with the production team to ensure customer orders are completed on schedule.
• Develop a thorough understanding of the company’s products and service offerings.
• Manage customer timelines and deadlines to ensure production milestones are achieved.
• Take ownership of your workload while supporting colleagues and providing cover during periods of annual leave.
• Ensure all customer information and order details are accurately maintained within internal systems.

• Previous experience in a sales, customer service, or order processing role within the print industry.
• Strong ability to manage multiple tasks and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong organisational skills with a keen eye for detail.
• Ability to work independently and use initiative.
• A positive team player who is willing to support colleagues when required.
• Strong problem‑solving skills and a customer‑focused approach.