Health Clinics Booking Advisor

Job Description

Health Clinics Booking Adviser – 6 months Fixed Term

Location:

Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office)

Contract:

6 months Fixed Term Contract – Full time

Hours:

37.5 hours per week – Monday to Friday covering various shifts between 8.00am and 6.00pm.
Salary: £26,500 per annum + Monthly performance based bonus

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

This is an exciting role working within Health Services. You will be dealing with both new and repeat self‑pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.

You’ll handle incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue to hit your monthly target. You will also respond to emails and resolve queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated accurately and timely.

• Experience of working in a customer service/sales environment with strong customer‑focused skills.
• Excellent sales and negotiation skills.
• Ability to adapt to a tight, high‑achieving sales team and responsibility for both individual and team targets.
• Experience speaking with customers over the phone or via email.
• Understanding of customer service principles and a commitment to service excellence.
• PC literate with good knowledge of Windows-based packages and the ability to combine communication and admin skills.
• Strong verbal and written communication skills using a firm yet diplomatic approach when needed.
• Excellent time‑management skills and ability to work quickly and accurately in a pressurised environment.
• Positive, calm demeanor and a “can‑do” attitude within the team/department.

• 25 Days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We will treat you fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place