Locksmith Support Advisor

"One of the best places to work in the UK"- The Sunday Times

We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload.

You will need to be self‑motivated and able to make quick decisions.

Position: Locksmith Support Advisor

Location: Wythenshawe, Manchester, UK

Wage: Competitive/Negotiable

Job Type: Permanent/Full‑time

Hours: The hours are 40 per week over 5 days, Monday Saturday (Saturday on a Rota basis) between the hours of 8.00 am 6.00 pm

• Making and receiving telephone calls/emails from Customers and Locksmiths
• Logging all jobs and liaising with Locksmiths and other workshops
• Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments
• Drive revenue‑seeking opportunities to exceed customer expectations and requirements

• Excellent telephone manner
• Knowledge of Windows 10, Microsoft Word, Excel and Internet
• Great communication and negotiation skills
• Self‑motivated with great attention to detail and strong decision‑making skills
• Able to use own initiative in solving problems
• Abundance of common sense
• Ability to show empathy our customers rely on us as the 4themergency service!
• Flexibility and ability to adapt to changing Department needs.

These skills would be a bonus! But they arent essential.

• Previous experience within an outbound sales environment and upselling