Visitor Engagement Team Co-ordinator

About The Role

• Working Hours:
  
  35 Hours Per Week (Include weekdays and alternate weekends)
• Contract Type:
  Full-Time, Permanent
• Additional Payments: 10% Flexibility Payment
• Closing Date: 25 June 2026
• Closing time: 11:59pm
• Interview Method:
  Face to Face
• Legal Right to Work:
  Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
• References: 2 References – we require 3 years of employment history where possible.

The Visitor Engagement Team is the connection between our visitors, our spaces, and our collection. It is friendly, approachable, and knowledgeable, and helps people have the best possible experience during their visit. The role involves welcoming visitors from a wide range of abilities and backgrounds; providing them with the information they need; delivering tours and engagement activities; collecting visitor data through gallery surveys;

collaborating with other gallery teams and partners to offer a variety of events, programmes, and activities; encouraging donations and feedback; handling difficult situations; supporting line‑management; training and developing the team; communicating effectively across teams; creating and maintaining rotas; and ensuring health, safety, and presentation standards are upheld.

• Experience of supervising, supporting, and line‑managing staff.
• Experience in a visitor‑facing, customer service, or engagement role, ideally within a cultural, heritage, leisure, or public‑facing environment.
• Excellent customer service skills with the ability to communicate confidently, clearly, and warmly with a wide range of visitors.
• Strong interpersonal skills, with the ability to deal calmly and professionally with challenging situations.
• Ability to lead by example and maintain high standards of visitor care, safety, and presentation.
• Experience of creating rotas and contributing to staffing plans.
• Ability to communicate effectively with colleagues across teams.

• An understanding of inclusive visitor engagement and welcoming audiences from a wide range of backgrounds and abilities.
• An interest in arts, culture, and creativity, and confidence to talk about exhibitions, events, and the wider cultural scene.
• Experience of First Aid, Fire Safety, or emergency procedures in a public‑facing environment.

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. You can also purchase up to two additional weeks.
• Buzzing pension – Enrolled in the UK’s largest local government pension scheme with options to top up your benefits, including life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave – Designated family leave options that provide ample time for bonding or supporting family during critical life events.
• Brilliant perks – Discounts on shopping, holidays, and days out with MCR+, discounts on phone contracts, cycle‑to‑work scheme, free flu jabs, eye tests, and more.
• Learn and grow – Dedicated to nurturing talent with a range of learning opportunities, from workshops and training to apprenticeships and qualifications, beginning with a comprehensive onboarding process.
• Good Employment Charter member – Committed to offering secure, flexible work and embedding fairness into everything we do. Pay is reviewed annually, three trade unions are recognized, and extensive health and wellbeing support is available.
• Up to 3 days volunteering leave – Additional pro‑rated paid volunteering leave on top of existing benefits.

• Members of the Armed Forces, veterans, or active service members.
• Current or former care leavers.
• Individuals with a disability or long‑term condition.

If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

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