Customer Service Advisor

Location: Swinton

Join Our Team at Concentrix!

Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you!

* Salary - £25,480

* Location – Dearne Valley Office, Adwick Park, Rotherham S63 5AD

* Permanent role – contracted to 40 hours paid production scheduled between 8am-10pm Monday to Sunday.

* Full time training & support provided.

What’s in it for you:

* Access to a range of employee benefits

* Annual leave starting at 28 days/annum (pro-rata)

* A vibrant office-based role with a great team

* Onsite canteen.

* Free onsite parking.

* Referral programme – refer friends or family to work with Concentrix & earn up to £600 per referral!

In this role you will:

* Support and manage customer complaints with empathy and efficiency

* Investigate and resolve complaints, taking ownership of the customer’s concern, becoming their primary contact

* Liaise professionally with retailers and internal departments to support your quick complaint resolution

* Become a brand ambassador – you’ll be an expert in our client’s brand and develop customer relationships that focus on retention and trust

Skills to succeed:

* Experience in delivering exceptional customer service, ideally within a contact centre or complaints-handling environment

* Strong organisational skills and the ability to manage tasks in a fast-paced, deadline-driven environment

* Competence in English and Mathematics: A minimum standard of proficiency in English and maths, equivalent to at least a basic secondary education level (e.g. GCSE Grade 4 (C) or equivalent). This includes the ability to communicate effectively in written & spoken English and to demonstrate basic numeracy skills

* Expert objection handling negotiation and interpersonal skills

What are you waiting for? - Apply now - we can't wait to welcome you!

Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law