Customer Success Advisor

Location: Trafford Park

This role is an office-based position - please only apply if you have office-based customer service experience.

We are seeking a friendly, proactive, and customer-focused Customer Success Advisor to join our client's growing team based in Trafford Park, Manchester.

The rate of pay is £25,600 per annum, plus bonus!

This is a full-time role working fixed shifts and the hours of work are:
- 8am to 5pm

Your Time at Work

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Key Responsibilities:

- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Carrying out a variety of outbound calls, from calls to check in to proactive cold call sales calls
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

What We're Looking For:

- Previous proven experience in a customer service or contact centre environment
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems Creatio CRM
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.

Key Information and Benefits

- Earn £25,600 per annum, plus bonus
- 8am to 5pm
- Free car parking on site
- Good links to public transport
- Performance bonus
- Full training provided

Job  

About Staffline

Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information

- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change