Customer Experience Coordinator

Overview

This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked

• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

• Free Onsite Parking: Hassle-free commuting

• Dress Down Fridays: Casual attire to wrap up the week

• Manage and respond to FM enquiries across phone, email, and digital channels

• Resolve complaints and feedback at first contact or escalate appropriately

• Collaborate with internal teams to troubleshoot and resolve service issues

• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction

• Support daily routines and contribute to continuous service improvement

• Clear and confident communication skills

• Strong time management and multitasking abilities

• Experience in fast-paced environments and B2B customer service

• A collaborative mindset and solution-oriented approach

• Familiarity with FM operations and large corporate clients (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.