Visitor Engagement Team Co-ordinator

Working Hours

35 Hours Per Week (Include weekdays and alternate weekends)

Full-Time, Permanent

10% Flexibility Payment

Supports and develops the Visitor Engagement Team, ensuring consistent, high‑quality experiences for all visitors. Works closely with the Visitor Team Manager and other coordinators in day‑to‑day line management, communication, and staffing through clear rotas. Also supports team training, contributes ideas to enhance visitor engagement and leads by example in delivering a calm, professional, and welcoming service.

• Provide day‑to‑day line management and effective communication within the Visitor Engagement Team.
• Ensure the gallery is appropriately staffed by creating and managing rotas.
• Support team training and development.
• Contribute ideas to enhance visitor engagement and experience.
• Assist with first aid and fire evacuation procedures and ensure compliance with health and safety requirements.
• Lead by example in maintaining high standards of visitor care, safety and presentation.
• Deliver calm, professional, welcoming service to all visitors.

• Experience of supervising, supporting, and line‑managing staff.
• Experience in a visitor‑facing, customer service or engagement role, ideally within a cultural, heritage, leisure or public‑facing environment.
• Excellent customer service skills, communicating confidently, clearly and warmly with a wide range of visitors.
• Strong interpersonal skills with the ability to deal calmly and professionally with challenging situations.
• Ability to lead by example and maintain high standards of visitor care, safety and presentation.
• Experience of creating rotas and contributing to staffing plans.
• Ability to communicate effectively with colleagues across teams.

• Understanding of inclusive visitor engagement and welcoming audiences from a wide range of backgrounds and abilities.
• Interest in arts, culture and creativity, and confidence to discuss exhibitions, events and the wider cultural scene.
• Experience of first aid, fire safety or emergency procedures in a public‑facing environment.

• Generous holiday allowance – up to 26 days annual leave per year plus bank holidays. Increased to 31 days after five years of service. Option to purchase up to two additional weeks.
• UK’s largest local government pension scheme, with options to top up benefits. Includes life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave – designed to provide ample time for bonds with newborn or support family during critical life events.
• Range of perks: discounts on weekly shop, holidays, MCR+, phone contracts, cycle‑to‑work scheme, free flu jabs, eye tests, and more.
• Learning opportunities: workshops, training sessions, apprenticeships, qualifications.
• A Good Employment Charter member – offering secure, flexible work, embedding fairness, annual pay review, trade union recognition, health and wellbeing support throughout career.
• Up to 3 days volunteering leave.

We are dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, disabled people, and young people.

• Interview Adjustments – let us know if you need any adjustments to demonstrate your suitability.
• Accessible Formats – tools for text‑to‑speech, translation, adjustable text size and colour.

We guarantee assessments for applicants who meet the recruiting panel’s minimum shortlisting requirements and identify with any of the following criteria:

• Members of the Armed Forces or veterans
• Current or former care leavers
• Have a disability or long‑term condition

• Workplace adjustment hub for specialist support, advice and guidance.
• Disabled Staff Network, Neurodiversity Staff Network, and Mental Health Staff Network.
• Commitment to accessibility standards and disability‑friendly workplaces.