Customer Service Representative

Manchester City Centre | Full-time | Competitive Salary

Veyco is transforming how property transactions happen across the UK.

Our platform helps property professionals, legal firms, estate agents, landlords and tenants complete critical processes digitally, securely and efficiently. From identity verification and tenant referencing through to electronic signatures and conveyancing technology, we are building the infrastructure that powers modern property transactions.

As we continue to grow, we are looking for a Customer Support Associate to join our Manchester team.

This is an excellent opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced technology business where no two days are the same.

You will be the first point of contact for customers using Veyco's products and services, helping them navigate our platform and ensuring they receive exceptional support throughout their journey.

• Respond to customer enquiries via email, phone and live chat
• Support users through onboarding and platform adoption
• Investigate and resolve customer issues efficiently and professionally
• Escalate technical issues to the development team where required
• Work closely with operations, product and commercial teams to improve the customer experience
• Identify recurring issues and contribute ideas for process and product improvements
• Maintain accurate records and documentation within our systems

• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• A proactive approach to problem solving
• Confidence managing multiple priorities in a fast-moving environment
• Comfortable learning new technology and software platforms
• A positive, customer-first mindset

• Previous experience in customer support, customer success, operations or administration
• Experience with in property, legal, lettings, conveyancing or technology sectors
• Familiarity with CRM or support platforms

• Based in our Manchester office, working alongside an ambitious and supportive team
• Opportunity to join a rapidly growing Legal Tech and Prop Tech business
• Exposure to innovative technology transforming the property sector
• Genuine career progression opportunities as the company scales
• A varied role with exposure across customer support, operations and product development

We are not looking for someone who wants to sit in the same role for the next five years. We are looking for someone who is curious, ambitious and excited by the opportunity to grow with a business that is scaling quickly.

If that sounds like you, we would love to hear from you.