Customer Support Advisor

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly.

Full‑time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

• Competitive Salary:
  Reflecting your skills and experience
• Bonus Plan:
  Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  Pension plan (up to 7% employer match), Life assurance, Employee assistance program
• Referral scheme
• Exclusive Discounts:
  High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development:
  Extensive growth and advancement opportunities
• Free Onsite Parking
• Dress Down Fridays:
  Casual attire to wrap up the week

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

• Interest in problem‑solving
• Excellent communication skills
• Ability to convey technical information to a non‑technical audience

• Experience in technical problem‑solving
• Experience providing customer service over the phone
• Background in customer service