Customer Service Team Leader

Your Role

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role is to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help promote our Paddy offers, ensuring that each customer enjoys their time with us.

You will be a key player in delivering outstanding hospitality in the dynamic world of retail betting.

£13.25 per hour

We’re looking for individuals passionate about achieving results who can meet shop goals and targets. Even if you have never worked in the betting industry before, full training will be provided—your attitude is what counts.

Build effective relationships with customers, creating a warm and positive environment. Host customers in the shop, clearly communicate answers to customer queries, and inform customers about our latest promotions.

• Assist customers with placing bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere.
• Act as shop manager in their absence, ensuring smooth functioning of the shop.
• Adapt to different situations while remaining customer-focused.
• Fulfil social responsibility duties by adhering to established guidelines and regulations.

• Competitive salary with pay increases.
• Performance bonus and promotional rewards.
• Annual and quarterly rewards.
• Flexible work patterns.
• Family leave (adoptive, parental leave, and wedding leave).
• Company Share Save scheme (discount on Flutter Shares).
• Life cover.
• Company pension scheme.
• Company sick pay.
• Birthday leave.
• Employee assistance programme (up to 6 free counselling sessions).
• Financial wellbeing platform – NUDGE.
• Company social events.
• Groupon discount scheme.
• Eyecare vouchers.

Customer first, always; change the game; win together; free to be me.

We’re proud of our four values. We’re working to be an inclusive employer and encourage people from all backgrounds to apply. If you need adjustments to make the role work for you, let us know and we’ll see how we can accommodate you.